Refund policy

Refund policy

Damaged or faulty items If your item arrives damaged, faulty, or not as described, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund. You don't need to send it back unless we ask.

Change of mind You can return unused items in their original packaging within 14 days of delivery. Contact us first for the return address. Return shipping is paid by the customer, and refunds go to your original payment method once the item is received.

Cancellations Message us within 12 hours of ordering and we'll do our best to cancel or change your order before it ships.

Your rights Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.